Troubleshooting

Can't choose Signature within Mail
Attention macOS Big Sur (10.16) users! We have reports that certain iCloud users are not having their signature saved, even though the app says it is saved...
Tue, 2 Feb, 2021 at 7:47 PM
Spinning wheel on M1 Mac
If you see the spinning wheel with no response when loading the app or creating a signature, it's possible that you need to install Rosetta for cross-p...
Tue, 25 Jan, 2022 at 2:20 PM
Images are missing or not displaying
One common issue is that images do not appear correctly within the signature, although they may appear correctly in the 'Preview' panel. Instead o...
Tue, 16 Nov, 2021 at 8:03 AM
Signature Preview does not match Signature
We know how frustrating this can be. Your signature looks great in a web browser (or in our 'Preview' pane), but there are issues with alignment, ...
Thu, 30 Nov, 2017 at 9:47 AM
High Sierra 10.13: Cannot Grant Folder permissions or Missing Signature
We are aware of an issue affecting a small number of users running macOS 10.13. The 'Cannot Grant' permissions issue was corrected as of Dec...
Thu, 21 Dec, 2017 at 5:52 PM
Blank or unexpected HTML after pasting
If you do not see your HTML code after pasting it, it's possible you may be trying to copy and paste HTML by selecting items on a webpage. This will ...
Fri, 17 Nov, 2017 at 10:42 AM
Alignment or formatting issues
If you are having issues with the alignment, positioning, or formatting, the issue lies with your HTML code itself. The app simply takes the HTML code you p...
Fri, 17 Nov, 2017 at 10:00 AM
Custom fonts in emails
In general, a small subset of system fonts (such as Arial, Helvetica, Times New Roman, Trebuchet, Courier, etc.), are the only safe fonts to use for HTML em...
Fri, 17 Nov, 2017 at 10:48 AM
Extract HTML from existing signature
The simplest way to recover the HTML from an existing signature is send yourself an email. You can compose a new email, addressed to yourself, as follows: ...
Thu, 29 Aug, 2019 at 8:10 AM