Troubleshooting
Attention macOS Big Sur (10.16) users! We have reports that certain iCloud users are not having their signature saved, even though the app says it is saved...
Tue, 2 Feb, 2021 at 7:47 PM
If you see the spinning wheel with no response when loading the app or creating a signature, it's possible that you need to install Rosetta for cross-pl...
Fri, 6 Oct, 2023 at 10:04 PM
One common issue is that images do not appear correctly within the signature, although they may appear correctly in the 'Preview' panel. Instead of ...
Tue, 16 Nov, 2021 at 8:03 AM
We know how frustrating this can be. Your signature looks great in a web browser (or in our 'Preview' pane), but there are issues with alignment, fo...
Thu, 30 Nov, 2017 at 9:47 AM
If you do not see your HTML code after pasting it, it's possible you may be trying to copy and paste HTML by selecting items on a webpage. This will p...
Fri, 17 Nov, 2017 at 10:42 AM
If you are having issues with the alignment, positioning, or formatting, the issue lies with your HTML code itself. The app simply takes the HTML code you p...
Fri, 17 Nov, 2017 at 10:00 AM
In general, a small subset of system fonts (such as Arial, Helvetica, Times New Roman, Trebuchet, Courier, etc.), are the only safe fonts to use for HTML em...
Fri, 17 Nov, 2017 at 10:48 AM
The simplest way to recover the HTML from an existing signature is send yourself an email. You can compose a new email, addressed to yourself, as follows: ...
Thu, 29 Aug, 2019 at 8:10 AM