Troubleshooting

Alignment or formatting issues
If you are having issues with the alignment, positioning, or formatting, the issue lies with your HTML code itself. The app simply takes the HTML code you...
Fri, 1 Dec, 2017 at 7:09 PM
Custom fonts in emails
In general, a small subset of system fonts (such as Arial, Helvetica, Times New Roman, Trebuchet, Courier, etc.), are the only safe fonts to use for HTML ...
Fri, 1 Dec, 2017 at 7:13 PM
Duplicate / repeating signatures
We have received very few reports noting an issue where the HTML signature will repeat multiple times (even if it is only pasted once). The issue seems to o...
Sun, 28 Apr, 2019 at 9:25 AM
Signature Preview does not match Signature
We know how frustrating this can be. Your signature looks great in a web browser (or in our 'Preview' pane), but there are issues with alignment,...
Tue, 25 Jun, 2019 at 5:40 PM
Extract HTML from existing signature
The simplest way to recover the HTML from an existing signature is send yourself an email. You can compose a new email, addressed to yourself, as follows:...
Thu, 29 Aug, 2019 at 8:09 AM