FAQ

Frequently-asked questions

How will I know if this program works to convert my MSG files?
MSG Viewer for Outlook has thousands of satisfied customers, but don't take our word for it. Try our FREE Trial today to see for yourself! You can als...
Sun, 27 Mar, 2016 at 10:47 AM
Why are EML files created and opened with the Mail app?
We have focused our development efforts on creating a brilliant conversion engine between MSG (Microsoft Outlook format) and EML (universal email forma...
Mon, 6 Jun, 2016 at 8:33 AM
How quickly will I receive my order?
Orders are immediately fulfilled and available by electronic download upon payment.
Sun, 27 Mar, 2016 at 10:42 AM
Will this software work on my version of macOS / OS X?
MSG Viewer for Outlook 3 is compatible with all of the latest versions of macOS / OS X, and your license is valid for macOS 10.6-10.14. Please note that ...
Sat, 6 Oct, 2018 at 2:42 PM
Which international languages are supported?
MSG Viewer for Outlook 3 for OS X supports 20+ international language localizations (legacy versions for OS X 10.5-10.7 only support English). ...
Sun, 27 Mar, 2016 at 10:42 AM
Converting PST or OST files
PST and OST files are not currently supported, but may be included in a future release.
Wed, 11 Jan, 2017 at 12:26 PM
Exporting to MSG
MSG conversions are supported as of v3.85, for OS X 10.8+ users! From the Preferences menu, please choose the "Convert to MSG" option. This is sti...
Thu, 12 Jan, 2017 at 12:01 PM
Exporting to PDF
PDF conversions are supported! From the Preferences menu, please choose the "Convert to PDF" option. Please note: While some attachments l...
Sat, 12 Mar, 2016 at 10:56 PM
Do you make a PC version of this product?
If you want to open MSG files on a Windows PC, you can use Microsoft Outlook for PC. The MSG format is supported on the Windows platform only. We don&#x...
Wed, 11 Jan, 2017 at 12:28 PM
Gmail, Hotmail, or other Web email client support
MSG Viewer for Outlook produces EML files after converting MSG files. Unfortunately, most web-based email clients do not have a direct way to view or import...
Sun, 27 Mar, 2016 at 10:40 AM