Element26, Inc.

Before Purchasing 9

• How will I know if this program works to convert my MSG files?
• Are the conversions cloud-based or performed locally?
• Registered user name on license
• Which international languages are supported?
• Differences between AppStore (In-App, Pro) and Web versions

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Volume Purchasing 3

• Volume discount for multi-user license
• Apple Volume Purchase Program (VPP)
• Software resellers

Sales Policies 3

• Version upgrade policy
• Refund policy
• Software license agreement

Installation 7

• Installation guide
• Can't be opened because it was not downloaded from the App Store
• Username and Password prompt during installation
• Installing without Administrator privileges
• Uninstalling MSG Viewer for Outlook

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Licensing 6

• macOS 10.15 Catalina and 10.16 Big Sur Licensing Issues
• macOS 10.13 High Sierra Licensing Issues
• License stopped working
• Activating license (Website version)
• In-app license purchase (Mac App Store version)

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Usage and Preferences 7

• Quick Start Usage guide
• Configuring different email clients or address books
• Convert RTF attachments to inline text
• Show attachments inline
• Legacy support (v2.1 and below only)

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Batch conversion 3

• Batch file conversion
• Importing converted EML files back into my email client
• Convert files automatically using Automator Folder Action

Advanced preferences and features 5

• Do not include .msg in converted filename
• Use CRC32 to enhance speed for previously converted files
• Suppress attachments from vCards
• Advanced features: EML to PDF, EML to MSG, MSG Extraction
• Set file timestamp to original email timestamp

Troubleshooting 11

• Quicklook plugin not working (Big Sur, 10.16)
• App can’t be opened because Apple can’t check it for malicious software
• File association issues / problems when double-clicking
• Read-only or cannot write file error
• Missing email addresses after conversion (Exchange-style addresses)

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FAQ 5

• Why are EML files created and opened with the Mail app?
• Support for PST or OST files
• Windows, Linux, or mobile version
• Gmail, Hotmail, or other Web email client support
• Phone support