Troubleshooting

File association issues
In most cases, if other applications open when clicking a MSG file, this is because MSG Viewer for Outlook is not configured to be the default application ...
Sun, 30 Sep, 2018 at 9:20 PM
License stopped working
Your license - either Mac App Store or website - is only valid for the version you've purchased (see Installation Guide). If your license suddenly st...
Sun, 4 Nov, 2018 at 9:12 AM
Read-only or cannot write file error
In order for MSG Viewer for Outlook to work its magic, the folder containing the converted MSG files must be writable. The "read-only" or ...
Mon, 28 Mar, 2016 at 11:47 AM
Outlook is not associated with Default Identity
If you receive the error message, "Outlook cannot open the file because it is not associated with the default identity", this is due to an error w...
Sat, 12 Mar, 2016 at 9:58 PM
Problems converting .olk14Message or .olk15Message
Files that end with extension .olk##Message are not MSG files, rather they are pointers to the original file, and contain very limited information about ...
Wed, 23 Jan, 2019 at 8:59 PM
RTF attachment in the converted email
This is the expected behavior. For additional information, see "Convert RTF attachments to inline text" under the Preferences heading.
Sat, 12 Mar, 2016 at 9:59 PM
Images not displaying after conversion
If you don't see inline images after conversion, it is possible that this is being automatically blocked by the mail client. For instance, with Appl...
Tue, 19 Jun, 2018 at 1:36 PM
Missing email addresses after conversion (Exchange-style addresses)
If the email addresses are missing after conversion of your MSG file, the most likely culprit is that the email addresses are actually not contained within ...
Wed, 12 Jun, 2019 at 5:26 PM