License purchase and activation

Restore License Doesn't Work! (10.13 High Sierra)
If you click 'Restore Purchase', and nothing happens, we have identified a bug primarily affecting 10.13 High Sierra users with a "clean slat...
Wed, 7 Mar, 2018 at 4:59 PM
Activating license (Website version)
Installed version: Your license - either Mac App Store or website - is only valid for the version you've purchased (see Installation Guide). ...
Thu, 19 Jan, 2017 at 8:52 AM
In-app license purchase (Mac App Store version)
Installed version: Your license - either Mac App Store or website - is only valid for the version you've purchased (see Installation Guide). Wron...
Wed, 7 Mar, 2018 at 5:02 PM
Registered user name on license
When ordering from the website (non-App Store version only), the generated license information will only contain the name of the person or company specified...
Thu, 24 Mar, 2016 at 12:00 PM
Volume discount for multi-user license
We offer a free copy for every 5 copies of MSG Viewer for Outlook that you purchase. This discount is automatically applied. Many satisfied customers have b...
Thu, 24 Aug, 2017 at 11:33 PM
Apple Volume Purchase Program (VPP)
Apple's Volume Purchase Program (VPP) allows institutions to purchase apps in volume and distribute them to employees or staff via the Mac App Store. ...
Fri, 25 Aug, 2017 at 8:24 AM
Previous order lookup
All purchases through our website can be found using this Order Lookup link. All purchases through the Mac App Store are linked to your Apple ID. Once...
Mon, 28 Mar, 2016 at 12:00 PM
Version upgrade policy
Several times a year, we provide minor version updates that can be downloaded by going to Help > Check for Updates (non-App Store version). Minor version...
Sat, 12 Mar, 2016 at 9:29 PM
Refund policy
We offer a free version of the software for testing, in the "try-before-you-buy" spirit. However, we do not offer refunds for purchased licenses s...
Sat, 12 Mar, 2016 at 10:44 PM
Sales tax collection
In order to comply with government regulations, we collect sales tax from customers in Texas (USA) – where we are located. Please follow your region's ...
Thu, 24 Aug, 2017 at 8:34 AM