Licensing

macOS 10.15 Catalina Licensing Issues
The following instructions have worked to restore licenses after the 10.15 macOS Catalina upgrade. It's not clear entirely if this is an Apple bug, an ...
Fri, 18 Oct, 2019 at 8:09 AM
macOS 10.13 High Sierra Licensing Issues
These instructions are for AppStore customers only, who are trying to Restore a purchase via In-App Purchase. We are not aware of any other specific 10.13 i...
Mon, 14 Oct, 2019 at 6:47 AM
Activating license (Website version)
Installed version: Your license - either Mac App Store or website - is only valid for the version you've purchased (see Installation Guide). ...
Thu, 19 Jan, 2017 at 8:52 AM
In-app license purchase (Mac App Store version)
Installed version: Your license - either Mac App Store or website - is only valid for the version you've purchased (see Installation Guide). Wron...
Wed, 7 Mar, 2018 at 5:02 PM
Registered user name on license
When ordering from the website (non-App Store version only), the generated license information will only contain the name of the person or company specified...
Thu, 24 Mar, 2016 at 12:00 PM
Volume discount for multi-user license
We offer a free copy for every 5 copies of MSG Viewer for Outlook that you purchase. This discount is automatically applied. Many satisfied customers have b...
Thu, 24 Aug, 2017 at 11:33 PM
Apple Volume Purchase Program (VPP)
Apple's Volume Purchase Program (VPP) allows institutions to purchase apps in volume and distribute them to employees or staff via the Mac App Store. ...
Fri, 25 Aug, 2017 at 8:24 AM
Previous order lookup
All purchases through our website can be found using this Order Lookup link. All purchases through the Mac App Store are linked to your Apple ID. Once...
Mon, 28 Mar, 2016 at 12:00 PM
Version upgrade policy
Several times a year, we provide minor version updates that can be downloaded by going to Help > Check for Updates (non-App Store version). Minor version...
Sat, 12 Mar, 2016 at 9:29 PM
Refund policy
We offer a free version of the software for testing, in the "try-before-you-buy" spirit. However, we do not offer refunds for purchased licenses s...
Sat, 12 Mar, 2016 at 10:44 PM