Troubleshooting
For users of macOS Big Sur (10.16), we are aware that the Quicklook functionality is displaying the "unregistered" content even if users have paid...
Sun, 3 Jan, 2021 at 6:19 PM
This error typically presents itself on an upgrade to 10.15 (Catalina) or 10.16 (Big Sur). Because the software was previously installed and working, code s...
Wed, 25 Nov, 2020 at 10:39 PM
In most cases, if other applications open when clicking a MSG file, this is because MSG Viewer for Outlook is not configured to be the default application ...
Tue, 17 Sep, 2019 at 7:53 AM
In order for MSG Viewer for Outlook to work its magic, the folder containing the converted MSG files must be writable.
The "read-only" or ...
Mon, 28 Mar, 2016 at 11:47 AM
If the email addresses are missing after conversion of your MSG file, the most likely culprit is that the email addresses are actually not contained within ...
Wed, 12 Jun, 2019 at 5:26 PM
If you don't see inline images after conversion, it is possible that this is being automatically blocked by the mail client. For instance, with Apple...
Tue, 19 Jun, 2018 at 1:36 PM
This is the expected behavior. For additional information, see "Convert RTF attachments to inline text" under the Preferences heading.
Sat, 12 Mar, 2016 at 9:59 PM
If you're not a fan of the floating window (released in 3.99.1), please submit a ticket. We've made this the default feature, but we can share some ...
Fri, 13 Sep, 2019 at 3:19 PM
Files that end with extension .olk##Message are not MSG files, rather they are pointers to the original file, and contain very limited information about ...
Wed, 23 Jan, 2019 at 8:59 PM
If you receive the error message, "Outlook cannot open the file because it is not associated with the default identity", this is due to an error w...
Sat, 12 Mar, 2016 at 9:58 PM