Troubleshooting

Not authorized to send events to MS Outlook (macOS 10.14+)
If you are running macOS 10.14, there are new security features that have been implemented. HTML Email Signature requires permissions to interact with MS Ou...
Sun, 10 Feb, 2019 at 10:03 AM
Images not displaying
One common issue is that images do not appear correctly within the signature, although they may appear correctly in the 'Preview' panel. In...
Thu, 15 Mar, 2018 at 11:19 AM
Alignment or formatting issues
If you are having issues with the alignment, positioning, or formatting, the issue lies with your HTML code itself. The app simply takes the HTML code yo...
Fri, 17 Nov, 2017 at 10:01 AM
Custom fonts in emails
In general, a small subset of system fonts (such as Arial, Helvetica, Times New Roman, Trebuchet, Courier, etc.), are the only safe fonts to use for HTM...
Fri, 17 Nov, 2017 at 10:48 AM
Multiple versions of Outlook installed on same machine
If you have multiple versions of Microsoft Outlook (2011, 2016, 2019, 365) installed on the same machine, you can use the application to add a signature to...
Sun, 30 Sep, 2018 at 9:18 PM
Signature Preview does not match Signature
We know how frustrating this can be. Your signature looks great in a web browser (or in our 'Preview' pane), but there are issues with alignment,...
Thu, 30 Nov, 2017 at 9:49 AM
Blank or unexpected HTML after pasting
If you do not see your HTML code after pasting it, it's possible you may be trying to copy and paste HTML by selecting items on a webpage. This will pr...
Fri, 17 Nov, 2017 at 10:42 AM
Images as attachments
We encourage you to read a lengthy thread on the Microsoft forums regarding the issue of images appearing as attachments or other quirks with Microsoft Outl...
Fri, 17 Nov, 2017 at 10:08 AM
The variable signature is not defined
This has only been seen in a handful of instances, but in the majority of cases resolves itself by a simple system restart (it seems to be related to MS Out...
Wed, 13 Feb, 2019 at 6:30 PM
Plain text signature
Rather than see your HTML signature 'broken' in Outlook when replying to an email that was sent as plain text, a few suggestions are highlighted b...
Fri, 17 Nov, 2017 at 10:03 AM